Aideworks Is Growing Up: Enterprise & MSP Features, Full API Access, and Multi-Channel Notifications

Where this came from: your feedback

When we launched Aideworks, the pitch was simpler than the platform itself: one place to keep watch on domain infrastructure across your client portfolio. Agencies adopted it quickly. And they immediately started asking for more.

The requests weren't random. They clustered around the same real-world pain points: “I need to plug your data into our existing systems.” “We need alerts in Slack, not just email.” “We manage 300 client domains across 80 organisations — can we separate them properly?”

Those conversations are what drove this update. Every feature below came directly from what you told us was slowing you down.

Full API integration — OpenAPI 3.0 & Swagger

The single most requested feature from technical users was API access. Not just a webhook endpoint, but a proper, documented, programmatic interface to everything Aideworks does.

That's now available. The Aideworks API is built to the OpenAPI 3.0 specification — which means every endpoint, every parameter, every response schema is formally described in a machine-readable format. Interactive Swagger documentation ships alongside it, so you can explore and test the API directly in your browser without touching a terminal.

For MSPs and larger agencies, this turns Aideworks from a tool you log into into infrastructure you integrate with. Your domain intelligence and risk data become available wherever you need them — your own client portals, internal dashboards, or incident management platforms.

The OpenAPI spec itself is available for download, making it straightforward to generate strongly-typed clients in any language your team uses.

Multi-channel notifications: Email, Webhook & Slack

Email alerts were the starting point. They work — but they aren't where most teams actually live. Incidents get buried in inboxes. On-call engineers miss them. The alert fires, the email lands in a shared inbox, and nobody acts for two hours.

Aideworks now sends notifications through three channels, and you can configure them independently per domain or per team:

Webhook notifications are particularly powerful for automation-heavy teams. Each alert delivers a structured JSON payload containing the domain, the check type, the previous and current state, and a timestamp — enough to trigger automated remediation scripts, create tickets in your helpdesk, or page on-call engineers without human intervention.

Slack integration takes about two minutes to configure. You connect your workspace, choose a channel, and every alert posts there with enough context to act on immediately — no logging in to Aideworks to see what's happening.

Built for MSPs: client account structure

Managed service providers have a fundamentally different relationship with monitoring than a single agency. You're not managing your own domains — you're managing infrastructure on behalf of dozens or hundreds of separate businesses, each of which expects their data to stay separate from every other client.

The updated Aideworks account structure reflects this. MSPs can now:

• Create isolated client workspaces under a single MSP account
• Assign team members to specific client accounts without cross-visibility
• View an aggregated portfolio overview across all client workspaces from one screen
• Configure separate notification channels per client — so alerts go to the right team, not a shared inbox

This means Aideworks becomes the operational backbone of your MSP offering — one platform that gives you visibility across every client, with clean separation between them.

Enterprise-grade licensing and access control

Larger organisations need more than a list of alerts. They need audit trails, role-based permissions, compliance documentation, and guaranteed service levels. The new Enterprise licensing tier covers this:

• Role-based access control — define who can add domains, edit alert settings, or only view reports
• Full audit logs — every configuration change and alert acknowledgment is logged with timestamp and user
• SLA-backed uptime — guaranteed availability and priority support channels for enterprise accounts
• Data residency — all data stored in EU infrastructure, with documentation for GDPR obligations

Enterprise pricing is negotiated directly — contact us to discuss your specific requirements and volume.

What's coming next — shaped by you

This release is a foundation, not a finish line. The roadmap is driven entirely by what customers tell us matters. Here's a snapshot of what's actively being explored and built:

This list grows every week based on what you tell us. The best way to influence what ships next is to use the feedback tool — available on every page of the website and product, always in the bottom-right corner. Every vote and comment is reviewed by the product team. Tell us what you want.

Get started

If you're already using Aideworks, the API and notification channels are available in your account settings now. Slack integration and webhook configuration can be found under Settings → Notifications. API keys and the Swagger documentation live under Settings → API Access.

If you're new here: the free tier is still unlimited domains, no credit card required. Start there, see the full portfolio view, and contact us when you're ready to add API access, Slack notifications, or MSP account structure.